How to have your account deleted.

How to ask

Email hello@cleverrooms.io from the email address you use to sign in, with Delete my account as the subject, and tell us the hotel your account belongs to. This works for the web app and the phone app alike: it is the same account.

We will check that the request comes from you, and answer within one month, as our privacy notice says.

If your account belongs to your employer

Most CleverRooms accounts are set up by a hotel for the people who work there. The hotel’s records (for example rotas, taps and the checks you recorded) belong to the hotel, and the hotel decides how long they are kept. We will tell the hotel about your request, and you can also ask the hotel directly.

What is deleted

• Your account: your name, your work email, and the hotel and role you belong to. You can no longer sign in, on the web or on the phone app. Account details are deleted within [90] days after the account ends.
• Copies in backups are overwritten automatically; backups are kept for no more than [35] days.

What is kept, and for how long

• Security and sign-in records: [12] months, to investigate misuse and incidents.
• Support requests: [2] years after they close.
• Contract and billing records: 6 years after the end of the financial year they relate to, as tax law requires.
• A short note that you asked us not to contact you, if you did, so that we don’t.
• The hotel’s own records that you made at work stay under the hotel’s setting, as above.

The full schedule is in our retention policy.