Start with the workflow that matters most. Agree what will be connected, who will use it and how you will decide whether it is working.
Find your starting point Your property. Your people. Your way of working.Connect the spaces, systems and people behind it.
You don’t have to redesign the whole working day at once. Start with a clear operational problem and the people closest to it.
Agree the scope. Test the work. Measure the difference.
Choose the workflow, participating team and measures of success.
Room readiness. A recurring check. A handover. Choose the work that takes time from your team, and establish how it works today.
Agree data access, provider requirements and integration availability.
Identify the information the workflow needs, where it comes from and which permissions are required before connecting it.
Map the spaces and responsibilities, then test with the people using it.
Shape the tools, decide who reviews exceptions and work through the agreed scenarios with the people on shift.
Review results before agreeing any wider rollout.
Compare the outcome with your starting point. Refine what needs work, then decide together what is worth doing next.
What we agree before setup: the information your hotel brings, and the decisions we make together.
Talk through your setup ↗The operational problem and current process
Define scope, users and success measures together
PMS, rota, tills and other relevant tools
Confirm access, availability and any provider requirements
Room identifiers, areas and usable floor plans
Agree who maps rooms, equipment and responsibilities
Device types and relevant staff roles
Check compatibility and training requirements
Where a shortcut to a task would be useful
Confirm whether tags are needed, who fits them and hardware cost
Department leads and participating staff
Agree sessions, test scenarios and support contacts
Staff availability and target start date
Set milestones once scope and integration access are known
A clear scope includes what happens after setup, and what happens if plans change.
Commercial terms are arranged for the agreed scope. Your proposal should separate software access, onboarding, integration work and any NFC hardware. Confirm payment terms, cancellation and the route to a wider rollout before starting.
Agree a named support contact, support hours, escalation route and responsibilities for integration issues. Use the contact in your service agreement for urgent operational incidents.
Review which parts of the workflow can be evaluated safely with approved sample or supplied information. Agree a revised scope rather than assuming a connection is ready.
Choose a baseline and measurement period. Useful measures include readiness delays, overdue work, handover time, unresolved faults and time spent assembling records.
Explore the value of time saved ↗CleverRooms is opening to its first pilot hotels. Book a demo, or join the waitlist to hear when places open.
CleverRooms